Refund policy
📌 Refund & Return Policy
Return & Refund Policy
We accept returns and exchanges within 30 days of delivery for both defective and non-defective products.
Eligibility
- Products must be new, unused, and in their original packaging (with tags, if applicable).
- Proof of purchase (receipt or order number) is required.
- Returns sent without prior request and confirmation will not be accepted.
Return Process
- Contact us at sumcosmetic25@gmail.com or +1-267-885-9816 within 30 days of delivery.
- Provide your order number, product details, and reason for return.
- We will respond within 1 business day with instructions and the return address.
- Ship the product back in secure packaging.
Return Shipping
- For defective, damaged, or incorrect items, we provide a prepaid return shipping label at no cost.
- For all other returns (including change of mind), customers are responsible for return shipping costs.
Exchanges
We accept exchanges for eligible products within 30 days of delivery.
Restocking Fees
No restocking fees apply.
Refunds
- Once the returned item is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be issued to the original payment method within 10 days.
- Please note: Banks or credit card providers may require additional time to complete the transaction.
Non-Returnable Items
- Opened or used personal care items (skincare, cosmetics, beauty products)
- Perishable goods
- Customized or personalized items
- Hazardous materials
- Gift cards
- Clearance or final sale items
Business Contact Information
- Business Name: Sum Cosmetic
- Legal Entity: Sum Consulting LLC
- Address: 501 N Bethlehem Pike, Unit 4A, Ambler, PA 19002, USA
- Phone: +1-267-885-9816
- Email: sumcosmetic25@gmail.com
- Business Hours: Mon–Fri, 10:00 AM – 5:00 PM (EST)
